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Frequently Asked Questions
1. Do you ship to the US?
No. Unfortunately, as per our license agreement, NineWest.ca does not ship to the United States (or any other country). NineWest.ca only services the Canadian market, shipping to Canadian addresses only. Conversely, NineWest.com (US) does not ship to Canada.
2. How do I get to ninewest.com?
NineWest.ca exclusively services the Canadian market. As per our license agreement, we cannot ship orders to the US. Conversely, NineWest.com services the US market, and does not ship to Canada. As a result, to prevent potential frustration and/or disappointment from Canadian customers unable to shop NineWest.com, using geolocation, Canadian IP addresses trying to access NineWest.com are redirected to NineWest.ca. Therefore in Canada, visitors are redirected back to the market they are able to shop from.
4. What are the processing/shipping times?
View our Shipping Policies for processing/shipping times. Please note that these times are estimates and we may experience volume delays during peak seasons such as Holiday or Clearance sales.
5. Can I use my Gift Card or Credit Note online?
No. Unfortunately our website is not currently integrated with our Retail Store gift card system. Gift Cards and Credit Notes that have been issued at one of our Nine West store locations can only be redeemed in store.
Online customers have the option to purchase the Nine West E-Gift Card. This gift card can be applied to any Nine West online purchase and can be used over multiple purchases. E-Gift Cards can only be redeemed online and cannot be used in store.
6. Is my order "Final Sale"?
- Any sale items purchased from our CLEARANCE category are considered Final Sale.
- Clearance or promotional sales (such as a Boxing Day or Flash Sales), that go beyond our standard markdowns are also classified as Final Sale.
- Final Sale will be noted to the top of each category page if applicable.
- Final Sale will be noted during the checkout process if applicable.
- Please ensure your order is correct before checking out.
- Final sale merchandise cannot be returned.
7. How do I return/exchange my order?
Please visit our Returns / Exchanges page for our policies.
8. How do I unsubscribe from your e-mails?
For Newsletters from NineWest.ca (Canada) you can unsubscribe using the unsubscribe link at the bottom of the newsletter you received.
9. Can you check the size/colour availability of a product for me?
If inquiring about a product at one of our retail stores, it is best to call the store directly to do a stock check as our inventory lookup is not "real-time". But also note that depending on sales or seasonal volumes, this may not be possible if stores are busy serving customers.
For NineWest.ca inquiries, our products show the current sizes we have available in a particular colour in the size drop-down on the product details page.
10. Can I use my SPC card for online purchases?
No. Unfortunately, SPC cards can only be utilized for in-store purchases. A valid student ID is required upon presentation of the card in order to qualify for the discount.
For all Customer Service inquires, please give us a call at 1-866-993-9378
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