ONLINE- Nine West Return Policy

Online Return & Exchange

It’s okay to change your mind. If you are not completely satisfied with your purchase, you may return the merchandise for a full refund or exchange.

We will gladly return/exchange unworn merchandise within 30-days from the order date. Merchandise may be returned in-store or by mail provided that footwear is in its original shoe box. All other merchandise must be returned in the original packaging with tickets attached. Returns/Exchanges must be accompanied by a digital or printed copy of your order confirmation email. Earrings cannot be returned or exchanged for hygienic reasons.Clearance Merchandise and items marked as Final-Sale both on the website and in your order confirmation are FINAL SALE and cannot be returned or exchanged.

Returning Online Purchases to a Store

Want an instant refund? You may return/exchange your online purchase by visiting any Nine West or Nine West Shoe Studio location within 30 days of the order date.

Return the unworn item(s) to your preferred location along with a digital or printed copy of your order confirmation email. Refunds will be applied to your original form of payment. Returns for purchases made using E-Gift Cards will be processed in the form of a credit note redeemable only at Nine West and Nine West Shoe Studio locations.

Shipping charges are non-refundable.

Returning Online Purchases by Mail

For an easy and hassle free return, ship the unworn merchandise you wish to refund to our distribution centre at:

Nine West Canada Online Returns
1446 Don Mills Road South
Suite 100
Toronto, Ontario
M3B 3N6

Include a copy of your packing slip for reference. You may want to choose a return shipping method that enables you to track the package. Your refund will be processed within business days from the receiving date. Please allow additional time for your refund to appear on your statement. Refunds will be credited back to the original form of payment. Customers are responsible for all shipping charges.


For your convenience, you can exchange your online purchase at any Nine West or Nine West Shoe Studio location. If you prefer to exchange your purchase by mail, we would require that you return your existing item(s) for a refund and place a new order for the alternate merchandise.

Damaged Product or Fulfillment Error

WE’RE SORRY! If you received a damaged item or we shipped an incorrect item to you, we will be more than happy to help! Please contact our Customer Care team so we can provide you with a prepaid shipping label to send the incorrect merchandise to our distribution centre. E-mail us here or call toll free to 1-866-993-9378. We are open Monday to Friday from 9AM to 5PM (Eastern Time.)

Price Adjustments

Online product is not eligible for price adjustment.

Order Change & Cancel

In an effort to get your order to you quickly, we fulfill orders immediately upon receipt. Therefore, in most cases orders cannot be changed or cancelled. Please contact our Customer Service team should you have a question regarding your order.



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